Complaints

At BLUR., we focus on quality – that’s why every product undergoes thorough inspection before shipping. However, if the item you receive is defective or not working properly, you can file a complaint in just a few simple steps.

How to file a complaint?

1. Write to us at: [email protected]
   • Describe the problem (e.g. technical defect, damage).
   • Attach photos if possible – this will speed up the process.
   • Provide your order number and contact details.
2. In response, you will receive:
   • a complaint form,
   • details of the next steps,
   • the address for returning the product.
3. Send the claimed product back to the indicated address – securely packed, with the completed form included.

What’s next?

After receiving and verifying the complaint, we will offer:

• repair,
• replacement with a new product,
• or refund – in accordance with applicable regulations.

Time for complaint processing: up to 14 business days from receiving the returned product.